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Report a parking machine problem

Use this form to tell us about a parking payment machine that is not working correctly.
Before reporting a problem, please check whether another payment machine or another payment method shown at the car park is available.

If alternative payment methods are available and you choose not to pay for parking, you may be issued with a Parking Charge or Penalty.


This form is only for reporting a machine fault. It cannot be used to make an appeal.

What colour is the machine?
Black
Grey or silver
Blue
Green
Another colour
What was wrong?
The machine appeared to be switched off
The screen was blank
The screen was on but the machine was not responding
Card payment was not working
Contactless payment was not working
The machine was not accepting coins
I could not enter my vehicle registration
I entered my registration but could not continue
I made a payment but no ticket was printed
The machine appeared to take payment but did not complete the transaction
The ticket or receipt was stuck
Other
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