Frequently Asked Questions

Please read the letter carefully. You should either pay or appeal by following the instructions on the letter or our most recent correspondence.

Pay your parking charge or penalty

You will need your reference number and vehicle registration.

Appeal your parking charge or penalty

You will need your reference number, vehicle registration and any evidence you want us to consider, ready to upload.

Private land parking charges usually start with CPS or CAN.

Traffic Order penalties issued on behalf of local councils usually start with AN, CCG or MEA.

You can pay online using your reference number and vehicle registration. Your reference number will be on your letter or notice.

Appeal your parking charge or penalty

You will need your reference number, vehicle registration and any evidence you want us to consider, ready to upload.

You should add all evidence you want us to consider when you submit your appeal. Decisions can only be based on the information and evidence provided. Time limits may apply, so please do not delay. If your appeal is late, it may not be considered.

A written explanation on its own may not be enough. Useful evidence may include:

• Payment receipts or app confirmations.

• Booking confirmations.

• If you rely on a Blue Badge, a copy of the front and back of the badge and details showing that the badge holder was using the vehicle on that occasion.

• Photographs.

• Evidence of vehicle breakdown.

• Medical or emergency evidence, where relevant.

• Sale, purchase, hire or lease documents.

• Any other document that supports what you say.

• Please send copies only, not original documents.
  

No. Once a parking charge or penalty has been issued, it must be challenged through the appeal or representation process shown on the notice or letter.

The patrol officer or traffic attendant who issued it cannot cancel it for you.

If you spoke to a patrol officer or traffic attendant at the site, you should still appeal or make representations within the time stated. You can include details of the conversation in your appeal or representations if you want us to consider it.

Please do not rely on a conversation at the site as confirmation that the parking charge or penalty has been cancelled.

Please check the signs in the car park before you leave. The signs should show the correct payment method and location code.

Different car parks may use different payment providers. Some car parks are close together, so please check carefully before paying.

We take concerns about employee conduct seriously. If you feel a traffic attendant or patrol officer behaved improperly, please refer to our Complaints Policy for information on how to raise a formal complaint.

Please be aware that a traffic attendant or patrol officer is not responsible for advising you where to park. The decision about where to park, and whether the parking terms are met, is the driver's responsibility. If you received a charge, the correct route is to appeal rather than raise a conduct complaint, these are separate processes.

If your concern relates to both the charge and the conduct of a traffic attendant or patrol officer, you may wish to do both.

Please send all evidence you want us to consider when you submit your appeal. Decisions can only be based on the information and evidence provided.

A written explanation on its own may not be enough.

Useful evidence may include:

• Payment receipts or app confirmations.

• Booking confirmations.

• Permit details.

• Photographs.

• Evidence of vehicle breakdown.

• Medical or emergency evidence, where relevant.

• If you rely on a Blue Badge, a copy of the front and back of the badge and details showing that the badge holder was using the vehicle on that occasion.

• Sale, purchase, hire or lease documents.

• Any other document that supports what you say.

Please send copies only, not original documents.

No. Appeals must be submitted in writing, using the appeal route shown on your letter or most recent correspondence.

This ensures your appeal is properly recorded and gives you the opportunity to include any evidence you want us to consider.

Appeal your parking charge or penalty

You will need your reference number, vehicle registration and any evidence you want us to consider, ready to upload.

Private land Parking Charge

We will explain the outcome and confirm what amount is due and when it must be paid.

If you appealed within the required time, you may be able to take your case to POPLA, which is an independent appeals service. Please note that if you appeal to POPLA, the reduced payment amount will no longer be available. If POPLA refuses your appeal, the full amount of the parking charge will be due, and you should pay within the time stated. If payment is not made, further action may be taken.

Traffic Order Penalty

If your representations are rejected, you may be able to appeal to the Northern Ireland Traffic Penalty Tribunal. The Notice of Rejection will explain the next steps.

Appeal your parking charge or penalty

You will need your reference number, vehicle registration and any evidence you want us to consider, ready to upload.

Email info@carparkservices.com with your vehicle registration and any other details you have, such as the location and date. We will try to help you identify the correct reference number.

This depends on the type of charge or penalty you have received.

Private land Parking Charge (reference starting CPS or CAN)

Your letter will show the amounts due and the deadlines that apply. A reduced amount is usually available if you pay within 14 days of the date of the notice. If you appeal within that time, the reduced rate will remain available while your appeal is being considered. If your appeal is rejected, your letter will confirm the amount due and the new deadline for payment.

Traffic Order Penalty (reference starting AN, CCG or MEA)

The penalty charge is £90, reduced to £45 if paid within 14 days. If you challenge the penalty within 14 days, the discount period will not expire while your challenge is being considered. If your challenge is rejected, you will be told the new deadline in the response letter.

Please read your letter carefully and act within the time stated.