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Appeal evidence about the recorded time
The evidence you need will depend on what happened. Send any of the following that support your appeal:
dashcam footage
location history or journey records
receipts or records from another location
evidence showing that the vehicle left and returned
work, delivery or appointment records
photographs or footage showing the vehicle elsewhere
Make sure the evidence shows
the date and time
the vehicle registration
the vehicle’s location
whether there was more than one visit
the times the vehicle entered and left
the difference between the recorded time and the time you believe is correct
What to tell us in your own words
the journey in the order it happened
each time the vehicle entered and left
where the vehicle was between visits
any drop-off, collection or other activity that may explain the record
if you do not have supporting evidence, tell us why
anything else you want us to consider
Do you have another reason for appealing?
Check the evidence guidance for every reason you want us to consider.
Ready to submit?
Include every reason and all the relevant supporting evidence when you submit your appeal. The more relevant evidence you provide, the easier it is for us to understand your appeal.
Evidence sent later may not be considered.
Read our Privacy Policy to find out how we use and protect your personal information.
What happens after you appeal?
If you appeal within the time allowed, the amount due will not increase while we consider your appeal.
We will send a confirmation email to the email address you provided. It will come from Car Park Services Ltd noreply@carparkservices.com and may take up to 24 hours to arrive.
We aim to respond within 14 days. Please allow up to 28 days. If we need longer, we will let you know.
Check your inbox, junk and spam folders. We recommend adding noreply@carparkservices.com to your safe senders list so you do not miss our decision. We will send our decision to the same email address, from noreply@carparkservices.com. The noreply mailbox is not monitored, so do send emails to this address.