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Appeal evidence for staying longer than planned
The evidence you need will depend on what happened. Send any of the following that support your appeal:
a charging record for an electric vehicle
records showing when an appointment, event or service ended
receipts, bookings or appointment records
evidence of a delay outside your control
messages, photographs or other time-stamped records
a statement from the relevant business or organisation
a record of any additional payment you made for extra time
Make sure the evidence shows
the date and time
the location
the vehicle registration
the reason for the delay
when the delay began and ended
why the vehicle could not leave sooner
the times shown on any receipts or record
any additional payment made during the parking session
What to tell us in your own words
what happened, and why you stayed as long as you did
whether you paid for extra time, or whether you were able to
what caused the delay
when it started
how long it lasted
the name and contact details of any person, business or organisation that may be able to confirm it
if you do not have supporting evidence, tell us why
anything else you want us to consider
Do you have another reason for appealing?
Check the evidence guidance for every reason you want us to consider.
Ready to submit?
Include every reason and all the relevant supporting evidence when you submit your appeal. The more relevant evidence you provide, the easier it is for us to understand your appeal.
Evidence sent later may not be considered.
Read our Privacy Policy to find out how we use and protect your personal information.
What happens after you appeal?
If you appeal within the time allowed, the amount due will not increase while we consider your appeal.
We will send a confirmation email to the email address you provided. It will come from Car Park Services Ltd noreply@carparkservices.com and may take up to 24 hours to arrive.
We aim to respond within 14 days. Please allow up to 28 days. If we need longer, we will let you know.
Check your inbox, junk and spam folders. We recommend adding noreply@carparkservices.com to your safe senders list so you do not miss our decision. We will send our decision to the same email address, from noreply@carparkservices.com. The noreply mailbox is not monitored, so do send emails to this address.