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Appeal evidence about signs, markings or parking information
The evidence you need will depend on what happened. Send any of the following that support your appeal:
clear photographs of the entrance
photographs of signs near where the vehicle was parked
photographs of the payment machine and its instructions
Make sure the evidence shows
the full sign or marking, not only a small section
where the sign or marking was positioned
the route taken by the vehicle or driver
the distance from the vehicle or entrance
the date the photographs or video were taken
What to tell us in your own words
the route you took
where the vehicle was parked
which information you believe was missing, unclear or difficult to see
what you believed the rules were, and why
whether you returned later to take any photographs
if you do not have supporting evidence, tell us why
anything else you want us to consider
Do you have another reason for appealing?
Check the evidence guidance for every reason you want us to consider.
Ready to submit?
Include every reason and all the relevant supporting evidence when you submit your appeal. The more relevant evidence you provide, the easier it is for us to understand your appeal.
Evidence sent later may not be considered.
Read our Privacy Policy to find out how we use and protect your personal information.
What happens after you appeal?
If you appeal within the time allowed, the amount due will not increase while we consider your appeal.
We will send a confirmation email to the email address you provided. It will come from Car Park Services Ltd noreply@carparkservices.com and may take up to 24 hours to arrive.
We aim to respond within 14 days. Please allow up to 28 days. If we need longer, we will let you know.
Check your inbox, junk and spam folders. We recommend adding noreply@carparkservices.com to your safe senders list so you do not miss our decision. We will send our decision to the same email address, from noreply@carparkservices.com. The noreply mailbox is not monitored, so do send emails to this address.