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Appeal evidence for a payment or ticket issue
The evidence you need will depend on what happened. Send any of the following that support your appeal:
a clear photograph of the full parking ticket or receipt
the payment confirmation from the parking app or website
a bank or card record showing the transaction
any email or text message confirming the parking session
a photograph of the machine screen, any error message or out-of-order notice
a photograph of any error message shown by the app or payment service
an email or notice from the app or payment service detailing the outage
phone records showing a call or attempted payment
coverage and outage report from your mobile network provider
Make sure the evidence shows
the date and time
the location
the amount paid
the vehicle registration entered
the start and end time of the parking session
whether the payment was completed, pending, cancelled, reversed or refunded
Do not crop out information needed to match the payment to the parking event. You may cover unrelated transactions or information that is not relevant to your appeal.
What to tell us in your own words
how you paid
the approximate time you paid
the amount paid
which machine, app or payment service you used
the vehicle registration and location you believe you entered
if you could not pay at all - tell us what payment methods you tried
if you do not have supporting evidence, tell us why
anything else you want us to consider
Do you have another reason for appealing?
Check the evidence guidance for every reason you want us to consider.
Ready to submit?
Include every reason and all the relevant supporting evidence when you submit your appeal. The more relevant evidence you provide, the easier it is for us to understand your appeal.
Evidence sent later may not be considered.
Read our Privacy Policy to find out how we use and protect your personal information.
What happens after you appeal?
If you appeal within the time allowed, the amount due will not increase while we consider your appeal.
We will send a confirmation email to the email address you provided. It will come from Car Park Services Ltd noreply@carparkservices.com and may take up to 24 hours to arrive.
We aim to respond within 14 days. Please allow up to 28 days. If we need longer, we will let you know.
Check your inbox, junk and spam folders. We recommend adding noreply@carparkservices.com to your safe senders list so you do not miss our decision. We will send our decision to the same email address, from noreply@carparkservices.com. The noreply mailbox is not monitored, so do send emails to this address.