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Appeal evidence for a short stay
The evidence you need will depend on what happened. Send any of the following that support your appeal:
dashcam footage
location or journey records
delivery or collection records
messages showing that you were dropping off or picking up
evidence of loading or unloading
photographs or other records showing the route or activity
a record of any payment you made or tried to make
Make sure the evidence shows
the date and time
the location
the vehicle registration
what the driver was doing during that time
What to tell us in your own words
why the vehicle entered the location
what happened while it was there
whether anyone entered or left the vehicle
whether anything was loaded or unloaded
whether you paid, tried to pay, or did not think payment applied
if you do not have supporting evidence, tell us why
anything else you want us to consider
Do you have another reason for appealing?
Check the evidence guidance for every reason you want us to consider.
Ready to submit?
Include every reason and all the relevant supporting evidence when you submit your appeal. The more relevant evidence you provide, the easier it is for us to understand your appeal.
Evidence sent later may not be considered.
Read our Privacy Policy to find out how we use and protect your personal information.
What happens after you appeal?
If you appeal within the time allowed, the amount due will not increase while we consider your appeal.
We will send a confirmation email to the email address you provided. It will come from Car Park Services Ltd noreply@carparkservices.com and may take up to 24 hours to arrive.
We aim to respond within 14 days. Please allow up to 28 days. If we need longer, we will let you know.
Check your inbox, junk and spam folders. We recommend adding noreply@carparkservices.com to your safe senders list so you do not miss our decision. We will send our decision to the same email address, from noreply@carparkservices.com. The noreply mailbox is not monitored, so do send emails to this address.