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Appeal evidence for an emergency, illness or vehicle breakdown
The evidence you need will depend on what happened. Send any of the following that support your appeal:
a breakdown or recovery report
a repair invoice or garage report
photographs of the vehicle or fault
evidence of an emergency call or attendance
evidence confirming a medical appointment, treatment or emergency
evidence relating to a bereavement or serious personal circumstance
a written statement from someone who witnessed what happened
Make sure the evidence shows
the date and approximate time
the location
the vehicle registration
what happened
why the vehicle could not be moved or why the parking time was affected
how long the incident lasted
What to tell us in your own words
exactly what happened
when and where it happened
how long it lasted
the name and contact details of any recovery firm, garage, emergency service or other organisation involved
if you do not have supporting evidence, tell us why
anything else you want us to consider
Do you have another reason for appealing?
Check the evidence guidance for every reason you want us to consider.
Ready to submit?
Include every reason and all the relevant supporting evidence when you submit your appeal. The more relevant evidence you provide, the easier it is for us to understand your appeal.
Evidence sent later may not be considered.
Read our Privacy Policy to find out how we use and protect your personal information.
What happens after you appeal?
If you appeal within the time allowed, the amount due will not increase while we consider your appeal.
We will send a confirmation email to the email address you provided. It will come from Car Park Services Ltd noreply@carparkservices.com and may take up to 24 hours to arrive.
We aim to respond within 14 days. Please allow up to 28 days. If we need longer, we will let you know.
Check your inbox, junk and spam folders. We recommend adding noreply@carparkservices.com to your safe senders list so you do not miss our decision. We will send our decision to the same email address, from noreply@carparkservices.com. The noreply mailbox is not monitored, so do send emails to this address.